FAQs
ORDERING & SALES
Who can purchase from Sloane by Hand?
Textiles, lampshades, hand-painted and printed wallpaper, and curtain panels are available to the trade only. We exclusively sell in-stock items and do not offer made-to-order products unless specifically indicated.
How to order
We do not process orders directly through our website. To place an order, please contact us at contact@sloaneluxuryinteriors.com with your requirements. Our team will assist you with product availability, pricing and order confirmation.
Payment Terms
100% payment is required in advance before shipping. Once we receive your payment in any form, it signifies your agreement to these terms and conditions.
Final Sale Policy
All items are final sale. Once an order is placed and payment is received, we cannot accommodate cancellations or refunds if you change your mind. Please review your order carefully before confirming your purchase.
What if the item I want is out of stock?
For out-of-stock items, we require a minimum reorder of 20 yards. Production and delivery take 2–3 weeks. Due to the hand block print method and natural materials, please expect up to 10% variation in the reprint.
What does "lot" mean in your product listings?
A lot refers to one continuous piece of fabric. For example, if you need 6 yards and the lot is 6 yards, you'll receive one piece. If you need 8 yards, you'll receive one 6-yard piece plus one 2-yard piece.
Handmade Product Characteristics
All items at Sloane By Hand are handcrafted using traditional age-old methods in block printing and Mughal miniature painting. Due to the artisanal nature of our products:
- Slight unevenness in color, tone and design is characteristic of this handmade process
- Small irregularities and variations are inherent to handcrafted products
- These unique qualities add to the appeal and authenticity of each piece
- Please keep this in mind while ordering, as these variations are not considered defects
Each piece tells its own story, and no two items are exactly alike, this is the beauty of handmade craftsmanship.
FAQs
CHICK BLINDS
What should I expect with chick blinds?
Chick blinds are natural products made from bamboo. Slight color variations may appear on the bamboo at intervals, this is part of the material's organic character. Pattern and color variations due to the handmade process should be expected and embraced as part of the artistry.
What size chick blinds can you make?
The maximum width is 75–80 inches. Anything larger may cause bending, misshaping, or pulling issues. The dimensions you provide should reflect the finished size including the loop.
What loop and pulley options are available?
We use natural loops (typically 1–2 inches, depending on blind weight). For pulleys, we offer:
- Double pulley with left adjustment cord (recommended for wider blinds)
- Double pulley with right adjustment cord
- Single pulley with central adjustment cord (recommended for narrow blinds)
We'll recommend the best option once we review your size requirements. All pulleys use natural handmade rope and standard polished wood wheels.
What's included in the chick blind price?
Border only is included. If you require all-over fabric coverage, fabric is priced separately based on your needs.
Do you accept custom requests for chick blinds?
We do not offer COM (Customer's Own Material), but we do accept special requests. Please specify your requirements in a separate email.